Support
Get help and support for Persona by Squib
We're here to make sure you get the most out of your Persona agent - from onboarding to ongoing performance.
Here's how to get fast support at every stage:
Onboarding Support
During your white-glove onboarding process, you'll get:
- 1:1 guidance from our AI engineers
- Live tuning sessions
- Access to our onboarding checklist
- A dedicated Slack channel for real-time collaboration
Post-Onboarding Support
Once your agent is live:
- Keep using your Slack channel for fast questions and feedback
- Email us anytime at founders@heysquib.com
- Use the feedback tools inside your Persona dashboard to suggest improvements or flag issues
What We Support
- Agent behavior tuning & feedback
- Platform walkthroughs & troubleshooting
- Approval system help
- Voice/style adjustments
- Analytics questions
- Roadmap updates & feature access
Escalations & Edge Cases
Tag us immediately if:
- Your agent posts anything off-brand (rare but possible early on)
- You notice any bugs in posting or analytics
- You want to escalate a tuning request or make major voice changes
Feedback Loop
Persona by Squib is built to learn from you.
Please:
- Share regular feedback during your first 2–4 weeks
- Flag content that doesn't feel right
- Update us on shifts in your brand voice, product positioning, or funnel goals
Roadmap & New Features
We share early access to new features with our first cohort customers via Slack and email.
Coming soon:
- LinkedIn support
- Audience intelligence & lead surfacing
- AI image & video generation
- Expanded dashboard functionality
Contact Channels
Primary: Your dedicated Slack Connect channel
Backup: founders@heysquib.com
Get started today:
Book a demo → Schedule a demo
Sign up and create your account → Create a account